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Evidence Guide: BSBPRO301 - Recommend products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBPRO301 - Recommend products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and maintain knowledge of products and services

  1. Actively and regularly research knowledge and understanding of industry products and services using authoritative sources
  2. Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services
  3. Accurately document and maintain information on products and services in a format consistent with organisational requirements
  4. Apply acquired knowledge to improve quality within personal work areas
Actively and regularly research knowledge and understanding of industry products and services using authoritative sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurately document and maintain information on products and services in a format consistent with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply acquired knowledge to improve quality within personal work areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend products and services

  1. Ensure that recommendations on products and services are in line with organisational requirements
  2. Provide recommendations that emphasise product and service issues relevant to client needs
  3. Ensure that evidence in support of recommendations is verifiable and presented in a suitable format
  4. Structure recommendations to identify clear benefits to clients and the organisation
Ensure that recommendations on products and services are in line with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide recommendations that emphasise product and service issues relevant to client needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that evidence in support of recommendations is verifiable and presented in a suitable format

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Structure recommendations to identify clear benefits to clients and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on promotional activities

  1. Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements
  2. Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services
  3. Ensure that costs of promotional activities conform to budget resources
  4. Estimate impact of promotional activities from verifiable customer feedback sources
  5. Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities
Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure that costs of promotional activities conform to budget resources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Estimate impact of promotional activities from verifiable customer feedback sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and maintain knowledge of products and services

1.1 Actively and regularly research knowledge and understanding of industry products and services using authoritative sources

1.2 Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services

1.3 Accurately document and maintain information on products and services in a format consistent with organisational requirements

1.4 Apply acquired knowledge to improve quality within personal work areas

2. Recommend products and services

2.1 Ensure that recommendations on products and services are in line with organisational requirements

2.2 Provide recommendations that emphasise product and service issues relevant to client needs

2.3 Ensure that evidence in support of recommendations is verifiable and presented in a suitable format

2.4 Structure recommendations to identify clear benefits to clients and the organisation

3. Advise on promotional activities

3.1 Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements

3.2 Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services

3.3 Ensure that costs of promotional activities conform to budget resources

3.4 Estimate impact of promotional activities from verifiable customer feedback sources

3.5 Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and maintain knowledge of products and services

1.1 Actively and regularly research knowledge and understanding of industry products and services using authoritative sources

1.2 Use available product and service documentation to identify and understand characteristics of products and services, and to make comparisons with other products and services

1.3 Accurately document and maintain information on products and services in a format consistent with organisational requirements

1.4 Apply acquired knowledge to improve quality within personal work areas

2. Recommend products and services

2.1 Ensure that recommendations on products and services are in line with organisational requirements

2.2 Provide recommendations that emphasise product and service issues relevant to client needs

2.3 Ensure that evidence in support of recommendations is verifiable and presented in a suitable format

2.4 Structure recommendations to identify clear benefits to clients and the organisation

3. Advise on promotional activities

3.1 Provide advice that is clear, is supported by verifiable evidence and is compatible with organisational requirements

3.2 Ensure that promotional documentation and materials are appropriate to presentation of the organisation’s products and services

3.3 Ensure that costs of promotional activities conform to budget resources

3.4 Estimate impact of promotional activities from verifiable customer feedback sources

3.5 Evaluate the benefits of promotional activities and incorporate in plans for future promotional activities